Mō mātou About us

Natural disaster insurance claims can be complex, stressful and confusing. The New Zealand Claims Resolution Service (NZCRS) is here to help homeowners find resolution by providing access to advice, case management where appropriate and legal, engineering and wellbeing support, tailored to their individual needs.

  • Who we are
    The NZCRS is a government service that provides homeowners with free independent support to resolve residential insurance issues resulting from natural disasters.
  • Advisory arrangements
    The New Zealand Claims Resolution Service (NZCRS) currently receives input from the Engineering Advisory group and the Advisory Committee on emerging issues and ways we can improve our services.
  • Testimonials
    Feedback from homeowners who have used the services of New Zealand Claims Resolution Service (NZCRS), or its predecessor, the Greater Christchurch Claims Resolution Service (GCCRS).
  • News