Feedback from homeowners who have used the services of New Zealand Claims Resolution Service (NZCRS), or its predecessor, the Greater Christchurch Claims Resolution Service (GCCRS):

Our Case Manager was so supportive, respectful, understanding and proactive in getting our situation resolved. I had total faith in him and couldn't recommend him more highly.



We have found the process with GCCRS amazing. Both our Case Managers have been extremely helpful, informative and professional. It has been wonderful knowing they were there to support us and help us with our EQC troubles.



From all my heart I want to thank my Case Manager for his incredibly knowledgeable expertise, caring and supportive assistance and kindness! Thank you for making possible to meet Pathways who took on board my situation and give their best to help.



The service and the people who helped us were excellent. We would not have achieved closure without them.

A resident from Banks Peninsula

Excellent service that went above and beyond expectations – many thanks!

A resident from Belfast

My Case Manager explained all of the processes in my claim with great clarity and patience. He was always respectful and professional. All the stress and worry of the process was removed from my shoulders.



The team were excellent to deal with and gave me practical advice that allowed me to settle the claim and move on. Many thanks.


St. Albans

I am very grateful for the information and support that I received from my Case Manager, she was efficient, knowledgeable and supportive. My wellbeing has certainly improved as a result of this service – thank you.



The service took away the stress. For the first time I felt I didn’t have to wonder whether I was being told the truth or a quick fix. I wasn’t rushed to make decisions.

A resident from Dallington

My Case Manager and Community Law lawyer didn't talk at me, they talked to me, explaining the process, and giving me all the information I needed to make decisions. I've recommended GCCRS to several other people.



Being able to use this service was a life changer. I was overwhelmed by the difficulties I had to face with my claim. My Case Manager made the process so much easier and fully understood the hassles I had faced. Can’t thank this service enough.

A resident from Avondale

I don't think we would have coped or got our EQC works completed without the help of Greater Christchurch Claims Resolution Service. The help and guidance given to me and my partner was amazing.


North New Brighton