Pēhea tā mātou mahi
How we work
The New Zealand Claims Resolution Service (NZCRS) is here to provide you advice and support with your insurance claim. If you want us to we can provide you with a case management service where we can take the lead on coordinating with all agencies involved in your claim, to ensure a streamlined resolution process. We know this is about more than settling your claim – it's also about getting your life back on track.
Who can access the NZCRS
The NZCRS helps people with residential insurance claims resulting from natural disasters.
About our process
What to expect after you register with the NZCRS.
In person support
When will the NZCRS attend physical hubs in areas impacted by a natural disaster?
Register with the NZCRS
Fill out this form to register with the NZCRS.
This page outlines the standards of behaviour you can expect from the NZCRS staff and representatives, and what you can do if you think those standards have not been met.