Natural disaster insurance claims can be complex, stressful and confusing. The New Zealand Claims Resolution Service (NZCRS) is here to help homeowners find resolution by providing access to advice, case management where appropriate and legal, engineering and wellbeing support, tailored to their individual needs.
Who we are
The NZCRS is a government service that provides homeowners with free independent support to resolve residential insurance issues resulting from natural disasters.
The NZCRS Advisory Committee advises on matters crucial to the resolution of outstanding claims. It has oversight of NZCRS services’ performance, monitors progress against service objectives and can recommend service improvements.
The NZCRS receives input from a range of stakeholder advisory groups on emerging issues and ways we could improve our services.
Feedback from homeowners who have used the services of New Zealand Claims Resolution Service (NZCRS), or its predecessor, the Greater Christchurch Claims Resolution Service (GCCRS).