Resolving severe weather event insurance claims
The New Zealand Claims Resolution Service (NZCRS) is a free service that provides homeowners with independent advice, case management where appropriate, and access to legal and technical services after a natural disaster damages their home.
“Dealing with the aftermath of a severe weather event can be extremely stressful for homeowners and it is important they have access to the support they need to navigate the insurance process,” says Stephanie Greathead, Acting General Manager Building and Tenancy.
Homeowners who are impacted by recent severe weather events should take detailed photos of any damage caused to their home and talk to their insurer to lodge a claim.
“If homeowners have any questions about their residential insurance claim, they can seek free independent advice from NZCRS at any time during the insurance process.”
“It is important that homeowners understand their rights and their obligations when settling an insurance claim. Homeowners often need to seek clarity on things such as who manages the repair, for example, is the insurer going to manage it, or is the homeowner responsible for managing it.”
If homeowners have concerns about their claim or are unsure about next steps, they can contact NZCRS.
Phone: 0508 624 327
Email: contact@nzcrs.govt.nz
Website: www.nzcrs.govt.nz