Ngā Rū Whenua o Waitaha 2010-2011 2010-2011 Canterbury earthquakes
The New Zealand Claims Resolution Service (NZCRS) is an extension of the Greater Christchurch Claims Resolution Service (GCCRS), letting homeowners across New Zealand access independent support to resolve residential insurance issues resulting from natural disasters.
For Canterbury homeowners affected by the 2010–2011 earthquakes, there is no change to the services available to you. You are still welcome to register Canterbury earthquake-related claim issues with the NZCRS.
You can ask for help with your Canterbury earthquake claim regardless of its status and nature
The NZCRS can help you find a way forward after all these years. We do more than just provide advice – we tailor an approach to your specific needs and help you on a path to claim resolution. The NZCRS coordinates with all the agencies involved in your claim to ensure a streamlined process.
We can help with all types of residential Canterbury earthquake claims, including on-sold properties.
NZCRS has case managers are based in Christchurch
Once you register with the NZCRS, a case manager will arrange an initial face-to-face meeting either at your home or our offices in Christchurch, depending on what is convenient for you.
We know the process of resolving your earthquake claim has not been easy. Our experienced case managers will continue to be your single point of contact through the entire resolution process, representing your interests in discussions with all agencies involved in your claim to ensure the process is efficient and transparent.
Canterbury earthquake services
Mediation and determination – Canterbury earthquake claims
For homeowners affected by the Canterbury earthquake sequence, the NZCRS provides homeowners with 2 options for resolving disputes relating to their insurance claim.
Canterbury support group directory
This directory provides information and contact details for a range of support services and community groups available in the Canterbury region.