Current support for Auckland floods and those impacted by Cyclone Gabrielle
The NZCRS team travel to areas that have been hit by natural disasters where appropriate, to offer in person support and advice on the insurance claims process.
- If you are impacted, you should talk to your insurer in the first instance. You can contact NZCRS if you have concerns about your claim or are unsure about the process.
- If you need temporary accommodation, please visit the Temporary Accommodation Service to learn more.
tas.mbie.govt.nz(external link) — Temporary Accommodation Service (TAS)
For those impacted by the Auckland weather event NZCRS case managers may be back at community hubs in your area soon. Please call 0508 624 327 for the latest updates on where our team are currently supporting.
The Ministry of Business, Innovation and Employment (MBIE) has activated the Temporary Accommodation Service (TAS) in the following areas following Cyclone Gabrielle:
- Te Moana a Toi (Bay of Plenty)
- Te Matau-a-Māui (Hawke’s Bay)
- Te Tai Tokerau (Northland)
- Tairāwhiti (Gisborne)
- Tararua District
Tāmaki Makaurau (Auckland) already activated following the Auckland flooding in January and remains active to support all households affected by the cyclone.
TAS assists people who are displaced by severe weather events or natural disasters to find suitable temporary accommodation while their home or home access is repaired or rebuilt.
TAS can help you find temporary accommodation now or in the future. You can also reach out to TAS if you are staying in emergency accommodation or with friends or whānau and, think you will need longer term accommodation.
Register your details via the TAS website or call 0508 754 163 to discuss your needs. Our team will contact you to first assess your needs and then work with you to find suitable temporary accommodation options.
Cyclone Gabrielle and Auckland flooding 2023(external link) — TAS
There is a cost for temporary accommodation and the TAS team will work with every household who needs the service to find a suitable solution. If you are uninsured or your insurance policy doesn’t cover temporary accommodation, you may be eligible for financial assistance. Our coordinators can advise you which agencies may provide financial support.
If you are the tenant or landlord of a rental property, Tenancy Services has information on your rights and obligations after a natural disaster.
What to do after a natural disaster(external link) — Tenancy Services
We are currently travelling to regions impacted by Cyclone Gabrielle and responding to requests to be available at community hubs. For those affected we will be in your area as soon as we can.
Please contact your insurer in the first instance and call 0508 624 327 for times and dates we will be in your area.
For those affected by the Canterbury Earthquake Sequence (CES) of 2010/2011, our case managers will continue to be available at 161 Cashel Street, Christchurch.
For any further information please contact us on 0508 624 327.