12 December 2023

Canterbury Homeowner Advisory Group meeting minutes


Tom McBrearty (Chair), Daniel Langford, Dean Lester, Phillipa Moore 

In attendance

Darren Wright (Director, NZCRS), Susan Rolton (Team Leader Support, NZCRS), Nik Behrens (Manager Case Resolution, NZCRS), Pip Andrews (Toka Tū Ake EQC)


Kirsty Hamilton (Principal Advisor, NZCRS), (Bernadette McDougall (Toka Tū Ake EQC), Linda Ngata

Meeting Administration

Conflicts of Interest

  1. No new conflicts of interest were declared.

Minutes and Actions

  1. The minutes were taken as read and updates provided on the outstanding actions.
  2. The Group acknowledged the passing of Aidan Prebble and recognised the significant contribution he made to homeowners.

Toka Tū Ake EQC

On-sold Claims Update

  1. An update on Treasury on-sold claims was provided to the group. 810 claims are active and 649 are complete.
  2. An update on the Class Action was provided with 263 homeowners opting in.
  3. EQC will be carrying out a Quantities Audit in early 2024 to ensure quantities being claimed by builders are accurate.
  4. The Group discussed advocates providing Project Management services, the group noted the need for better information for homeowners on what work a Project Manager should undertake.


NZCRS Operational Update

  1. The Director spoke to his October 2023 NZCRS Director’s Report which has been circulated with the group.
  2. Land categorisation in North Island starting to be released with NZCRS focus on providing advice and options available to the homeowner.
  3.  The group noted increase in complexity of Canterbury claims and the challenges in gaining access to decision makers at Toka Tū Ake EQC.
  4. NZCRS anticipates an increase in aged claims cases referred to the Canterbury Earthquake Insurance Tribunal, as this service is expected to finish June 2024. The group fully supports progression of these claims to the tribunal.
  5. The group advised that NZCRS has put forward a submission on the consultation for Code of Insured Persons Rights.
  6. The exit survey results were noted with satisfaction remaining strong and 91% of homeowners reporting they would recommend the NZCRS to others.


General Business

  1. Director advised the group that NZCRS were unsuccessful in the procurement submission for Toka Tū Ake EQC’s dispute resolution scheme.
  2. The group thanked NZCRS for their effort in the submission for the the Toka Tū Ake EQC’s dispute resolution scheme.

Next Meeting

  1. The next CHOAG meeting is scheduled for 28 February 2024.

Meeting closed: 2.45pm